Privacy Policy

1. TCPA Compliance

By submitting your information through our website, you provide explicit consent for SolidHomeQuotes and our authorized partners to contact you via email, phone calls, or text messages regarding our home improvement services and quotes.

We comply with the Telephone Consumer Protection Act (TCPA), which requires proper consent before making automated calls or sending prerecorded messages to your phone. Your consent is not required as a condition of purchasing our services, but it helps us provide you with timely quotes and updates.

Clear and Conspicuous Disclosure

We ensure that all consent requests are clearly displayed and easily understandable. You have the right to revoke your consent at any time by contacting us directly or following the opt-out instructions in our communications.

2. Information Sharing

We respect your privacy and only share your information under specific circumstances and with your consent. Here's how we may share your data:

• With Your Consent: We share information when you explicitly agree to it
• Service Providers: Trusted contractors and service providers to fulfill your home improvement requests
• Legal Requirements: When required by law, court orders, or legal processes
• Business Operations: For legitimate business interests such as providing quotes and services
• Safety Concerns: To protect against fraud, security threats, or illegal activities

Business Relationships

We may share your information with our business partners, including licensed contractors and home improvement professionals, to provide you with accurate quotes and services. In case of business transfers, mergers, or acquisitions, your information may be transferred to the new entity.

3. Cookies and Tracking Technologies

SolidHomeQuotes uses cookies and similar technologies to enhance your browsing experience and improve our services. These technologies help us understand how you interact with our website and personalize your experience.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and improve performance
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

4. International Data Transfer

Your information may be transferred to and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws and maintain appropriate security measures.

For users in the European Economic Area, we implement adequate safeguards to protect your data when it's transferred internationally, including standard contractual clauses and ensuring recipients maintain equivalent protection standards.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Generally, we keep your information for up to 2 years after your last interaction with our services.

When we no longer need your information for business purposes, we will securely delete or anonymize it. In some cases, we may retain certain information for longer periods if required by legal, accounting, or regulatory requirements.

6. Information from Minors

SolidHomeQuotes does not knowingly collect personal information from individuals under 18 years of age. Our services are designed for adults who are homeowners or authorized to make home improvement decisions.

If we discover that we have collected information from a minor, we will promptly delete such information from our records. Parents or guardians who believe we may have collected information from a child should contact us immediately at info@solidhomequotes.com.

7. Your Privacy Rights

You have several rights regarding your personal information:

• Access: Request information about what personal data we have about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitations on how we process your data

To exercise these rights, please contact us using the information provided in this policy. We will respond to your request within 30 days.

8. Do-Not-Track Features

Currently, there is no universally accepted standard for Do-Not-Track (DNT) signals. While many browsers and devices offer DNT settings, we do not currently respond to these signals due to the lack of industry standards.

If a uniform DNT standard is established in the future, we will evaluate our practices and update this policy accordingly to inform you of any changes to our tracking practices.

9. California Residents Rights

If you are a California resident, you have additional privacy rights under the California Civil Code Section 1798.83 ("Shine the Light" law):

• Request information about categories of personal information shared with third parties for marketing purposes
• Obtain names and addresses of third parties who received your information
• Request this information once per year at no charge

California residents under 18 years old with registered accounts have the right to request removal of publicly posted content. Contact us with your account email and proof of California residency to make such requests.

10. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be indicated by a revised "Last Updated" date at the top of this policy.

For material changes, we may provide additional notice through email or prominent website announcements. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Data Review and Deletion

You have the right to request access to, update, or delete the personal information we have collected from you. To make such requests:

• Send an email to info@solidhomequotes.com
• Include your full name and contact information
• Specify the action you're requesting (access, update, or deletion)
• Provide verification of your identity if requested

We will process your request within 30 days and notify you of any actions taken. Some information may be retained for legal or business purposes even after deletion requests.

12. Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when requesting quotes, contacting us, or using our services:

• Contact information (name, email, phone number, address)
• Project details and home improvement requirements
• Communication preferences
• Any additional information you choose to share

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and operating system
• Website usage patterns and navigation data
• Referring website and search terms
• Geographic location information
• Cookies and similar tracking technologies data

This information helps us maintain website security, improve user experience, and provide relevant services. It does not typically identify you personally but helps us understand how our website is used.